Refund policy
Custom Orders — Final Sale All custom and personalized orders are final sale. No returns, refunds, or exchanges once your order has been confirmed and production has begun. Please review all order details, sizing, and design proofs carefully before approving.
Boutique Items — Refund Policy We want you to love your order. Eligible boutique items may be returned for a full refund to your original payment method within 14 days of delivery. Once your return is approved, items must be shipped back within 7 days.
To be eligible, items must be:
- Unworn and unwashed
- In original condition with tags attached
- Not marked as final sale
Items showing signs of wear, damage, or alteration will not be accepted. Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.
How to Start a Return Email us at info@graceandgritbranding.com within 14 days of delivery with your order number. We'll send return instructions from there. Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items Contact us within 48 hours of delivery and we'll make it right at no cost to you.